All refunds/returns/exchanges are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.
Any complaints (comments/concerns) about items may be sent to email@example.com. There is no guarantee of a resolution, but again, I'll do my best.
I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made item, contact me at firstname.lastname@example.org and we can chat about what you're looking for
Please note, when I make a custom item it may take some time (one to two weeks) to find the best materials and to make your item perfect. Please allow extra time on production and delivery of custom orders.